Sea Cargo Air Cargo Logistics Inc.
Personal Information Protection/Privacy Policy
Sea Cargo Air Cargo Logistics Inc. is committed to providing customers with exceptional service. As our service involves the collection, use and disclosure of some customer personal information, protecting this personal information is one of our highest priorities.
We collect personal information from our customers in the regular course of doing business. This document should answer your questions and let you know exactly how we’re protecting the information you entrust to us.
We will inform you of why and how we collect, use and disclose your personal information, obtain your consent where required, and only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.
Here is a summary of the type of information we may collect from you:
Contact Information including:
- Name
- Address
- Postal code
- Phone number
- E-mail address
Financial Information including:
- Banking information
Purchase Information including:
- Purchase history
- Product/service preferences
Opinions / Interests including:
- Customer satisfaction information
- Opinions about products and services
Contact Person
Questions regarding Sea Cargo Air Cargo Logistics’ privacy plan can be directed to:
Name: Laurent Montignon/President
Address: 6500 Silver Dart Drive, Toronto AMF
Phone: (905) 678 5499
INFORMATION WE COLLECT
Type of Information | What we collect | Who collects it | For what reason | Who uses it | Stored by |
Opinions/Interests | · Customer satisfaction info
· Opinions about products and services |
· SURVEY | · Customer service
· Customer relationship management |
· Marketing Rep. | · Electronic File |
CONSENT PRACTICES
Consent is voluntary agreement with what is being done or proposed. Consent can be either express (provided orally or in writing) or implied. Express consent is unequivocal and does not require any inference on the part of the organization seeking consent. Implied consent arises where the consent may reasonably be inferred from the action or inaction of the individual.
EXPRESS CONSENT
We collect the following sensitive or potentially sensitive information.
- Opinions about products and services
We will directly ask you if we have your consent to collecting the information and/or disclosing the information to another company.
IMPLIED CONSENT
We collect the following implied consent information in order to complete transactions, verify your credit or arrange for deliveries.
- Customer satisfaction information
- Opinions about products and services
OPT-OUT CONSENT
We also collect the following information to ensure high levels of customer service:
- Customer satisfaction info
- Opinions about products and services
We will offer you the opportunity to tell us if you don’t want us to use your information for this purpose. This is called an “opt-out”.
SECURITY PLAN
EMPLOYEE ACCESS TO CUSTOMER INFORMATION
There are no employees in our organization who see or process information unnecessarily. By limiting the number of people who view or process information, we can reduce the risk of inappropriate use or disclosure.
STORAGE OF PERSONAL INFORMATION: PAPER FILES
Sea Cargo Air Cargo Logistics does not keep any information in paper files.
STORAGE OF PERSONAL INFORMATION: ELECTRONIC FILES
The following includes the types of information we may store in electronic files:
- Customer satisfaction info
- Opinions about products and services
We use a number of safety measures to safely store your personal information. These include:
- Computer passwords
- Firewalls
- Encrypted data files
COLLECTION OF SENSITIVE INFORMATION
We collect the following information that is either sensitive or potentially sensitive:
- Opinions about products and services
THIRD PARTIES LIST
We do not share personal information with other parties.
WEBSITE:
When you visit our website, you may register for our newsletter. This is the information we collect:
- Your name
- Your email address
- You must check the box to confirm you would like to receive emails from us containing our newsletter (which may include industry information or promotions)
We also may use your personal information for other, secondary reasons, including:
CUSTOMER SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT
- Customer satisfaction info
- Opinions about products and services
We use a number of security safeguards to protect the personal information we have from things like unauthorized persons getting access to it for copying, modifying or destroying it. We also protect personal information from loss or theft. For example, we keep information secure by limiting who gets access to it on a “need-to-know” basis only. Personal information we collect in our business is used by our
- Marketing Representative
- Accounting department in order to process transactions
ELECTRONIC FILES
We keep the following information in electronic files:
- Customer satisfaction info
- Opinions about products and services
- Customer contact information including company name, address, phone number, email address
SURVEY
Over the course of business, our staff may provide you with a survey. This may be provided by staff members from customer service or marketing. The survey is voluntary to complete and may be provided to you in the process of completing a sale or transaction, verify a customer’s credit, placing a special order, arranging for a delivery, or processing a return. The survey includes:
- Customer satisfaction info
- Opinions about products and services