Top 5 Tips for Choosing a Freight Forwarder

When determining which freight forwarder is right for you and your business, you want to choose a company that you can feel confident in. But how exactly do you know which company to choose? With the many choices of freight forwarding companies available, and not knowing which company you can trust, this task can be daunting. Here are Top 5 Tips for Choosing a Freight Forwarder.

1. Choose a freight forwarder with experience

An experienced company will offer a range of freight forwarding services to meet all your shipping and logistic requirements. Years of experience means your freight forwarder can utilize their network of carriers to connect your freight with their air and ground partners, saving you time and money in the process. It also means your shipping needs will be handled smoothly as they have dealt with different customs issues, strikes and shutdowns.

2. Research the services the freight forwarder offers.

Be prepared before you contact a freight forwarder and determine what mode of transport you require as well as any other services you need. Make certain the freight forwarder offers the necessary services for your shipment.

A freight forwarder should have expertise in linking all modes of transportation. This includes the air or ocean shipping and ground services including dangerous goods handling and temperature controlled services. An experienced company will also offer consulting and may offer unique services such as helicopter shipping, transport of dimensional and heavy lifts cargo and 24/7, 365 day service for Emergency shipping.

3.  Make sure the freight forwarder has industry certifications.

Industry certifications assure qualified services are being provided to consumers. An important Canadian certification for the freight forwarding industry is Partners in Protection (PIP) which is a Canada Border Services Agency (CBSA) program. Partners in Protection aims to secure the trade chain, enhance border security, and eliminate contraband smuggling. Members agree to adhere to high security standards and are recognized as being trusted traders. They should also be registered with Transport Canada as part of the Air Cargo Security program which is a similar program to PIP but specifically for your airfreight requirements. For Canada it is beneficial to work with a freight forwarder who is part of CIFFA (The Canadian International Freight Forwarders Association) which ensures that its members meet all the professional training and security requirements.

4. Good customer service is key.

Customer service is an important part of any business and this holds true with your freight forwarder. You want to choose a company that responds quickly to any requests or questions you may have. Useful information and important forms pertaining to shipping should also be available to you and may be posted on their website for the convenience of their customers.

5. Trade associations and networks provide additional support.

Research the freight forwarder you are considering and see if they are a member of any trade associations or freight forwarding networks. These ­­­­­­networks help companies provide their customers the most economical solutions. It also ensures the company is reputable, as most networks only accept top companies in their field.

Bonus tip – ensure that the freight forwarder has extensive shipping experience in the countries and cities you are planning to ship with.  Look for a freight forwarding company that has years of experience in many countries, check their LinkedIn corporate profile to understand the company stakeholders’ network of influence and their track record with their customers.

For more information on freight forwarding, please visit

About Partners in Protection Certification

About CIFFA – The Canadian Freight Forwarders’ Association


Sea Cargo Air Cargo Logistics Inc. is a Canadian-owned international freight forwarder that provides integrated logistics services in some of the world’s most challenging environments. Shipping demands and expectations are 24/7, 365 days a year – and often unpredictable. SCACLI provides the responsiveness and flexibility of 24/7 service combined with creative solutions to fit its customers’ demands. For more information on freight forwarders or international shipping, importing or exporting, visit



Sear Cargo Air Cargo team has handled our shipping requirements by all modes of transport throughout the world for 15 years now. Our equipment’s are most of the time dimensional out of gauge not the easiest to ship. The Sea Cargo Air Cargo team has always tried very hard to accommodate all our requirements. They have proven themselves through the years to be extremely knowledgeable and competent regardless off how complicated our shipments may be. We will continue to work with this team for many more years and recommend them regularly to anyone who requires an experienced and qualified project freight forwarder.

John V. D.,
(specialize in the buying and selling of used equipment)

Team Machine Tools Inc.

Sea Cargo Air Cargo Logistics Inc has handled our shipping requirements for exports and imports throughout the world for many years now. All our cargo is shipped to some of the most remote places around the world and SCACLI was always able to source out an options for us….Their staff is able to accommodate all shipment no matter how complicated or to where in the world we need to send our equipment. I would highly recommend Sea Cargo Air Cargo Logistics Inc as an international freight forwarder and ship chartering experts.

Cam A., Sales Manager
(Relocate machinery and entire plants)

Ray Jacobs Machinery Co.

(The) Sea Cargo Air Cargo team has handled our shipping requirements by all modes of transport throughout the world for 15 years now. Our equipment’s are most of the time dimensionally out of gauge and therefore not the easiest to ship. The Sea Cargo Air Cargo team … have proven themselves throughout the years to be extremely knowledgeable and competent regardless of how complicated our shipments may be. We… recommend them to anyone who requires an experienced and qualified project freight forwarder.

~Raymond J.
(metalworking machinery dealer and broker relocating equipment worldwide)

Innovative Steam Technologies

We have been utilizing the services of SCACLI for shipping our heavy lift and dimensional cargo overseas. This requires knowledge of dimensional rail transportation, technical knowledge at port of origin and destination as well as ship chartering. .. They are proactive in sourcing the best possible charter for our requirements and ensuring that it is monitored throughout the whole shipping process.

David L., P.Eng.
, Project Manager
(steam technology company)

Wilcox Canada

Sea Cargo provides professional and courteous support to our customer service team along with our international distributors. As a freight agent the staff is efficient, detail oriented, and offers outstanding customer service support which is sometimes difficult to locate when exporting worldwide. We have all come to rely and depend on their knowledge and expertise in assisting with shipments and documentation to various countries allowing Richards-Wilcox to conduct smooth business relations with our international dealers.

Nadine F., Export Administrator
(garage door and hardware manufacturer)

Hockey Hall of Fame

"The Hockey Hall of Fame has been working with "scac" for years. Their service has always been reliable and a perfect fit for our needs"

Phil P.,
Hockey Hall of Fame

Sleeman Breweries Ltd.

We appreciate Sea Cargo for their valuable services for inbound sea freight and road transport.  Recently, we had to rush a shipment of a dangerous good to one of our facilities.  Sea Cargo was able to provide the necessary documentation accurately and arrange the courier to meet our very tight timeline.  It is a pleasure to work with professional top-notch people. They are prompt to return calls and e-mails and provide updates on our shipments and inquiries.

Jane J., National Procurement Manager
(major brewery)

Techflow Design & Manufacturing Inc.

As a company that manufactures and ships overseas, it would not have been made seamless without the help of Sea Cargo Air Cargo. Your team is always ready and willing to answer questions and to keep us informed with up to date regulations and changes. You strive to ensure that our freight arrives to its destination the best way possible without complication.

Mike B.
(design, manufacture and ship overseas)

Heather L.

We have had the pleasure to use Sea Cargo Air Cargo Logistics Inc to handle our shipping needs and export globally to some difficult areas. With their friendly staff, we are always confident that they will provide the most professional service and make sure that every aspect of shipping is handled properly.

With their resources and years of accomplishments it makes easy when choosing a freight forwarder to handle our shipments correctly and to the laws and regulations of shipping.

I would highly recommend Sea Cargo Air Cargo Logistics Inc as an international freight forwarder every time.

Heather L.
Director of Export

Greg K.

We put SCACLI to the test numerous times – tight shipping windows, unusual cargo, challenging countries – they always exceed expectations.

~Greg K., Vice President
(interactive exhibitions worldwide)

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